TravellerStore.pt

Frequently Asked Questions

 

1 - Payment Options

2 - VAT on Sales

3 - Customers Outside of the EU

4 - Delivery and tracking

5 - Returns and Refunds

6 – Undeliverable Parcels

7 - About Exchanges and Replacements

8 - Your Statutory Rights

9 - Our Service Statement

10 - TravellerStore.pt and Third-Party Sellers Contacts

 

1 - Payment Options

 

You can pay by:

  • Paypal and Credit cards: We accept Visa, Delta, Visa Electron, MasterCard, Eurocard and American Express credit cards.
  • TravellerStore.pt Gift Certificates
  • international wire transfers – use IBAN and Swift / BIC

 

We do not accept:

  • cheques or postal orders
  • Eurocheques
  • cash in any currency
  • book tokens
  • purchase orders
  • international wire transfers
  • direct debit

 

Security: We are confident about the transaction security we offer and back-up every purchase made online.

 

2 - VAT on Sales by TravellerStore.pt

 

VAT is charged on sales by TravellerStore.pt within the European Union (EU). In accordance with the laws governing members of the EU, TravellerStore.pt is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. 

 

VAT on Sales by Third-Party Sellers

 

Prices on purchases from select third-party sellers may change when dispatched to a country outsidePortugalin order to account for VAT variations within the EU. Any price variation is in accordance with the seller's instructions on VAT. When you've completed your order information (including selecting the delivery address), you'll be able to see your final price inclusive of applicable VAT before you confirm your order. For questions about VAT on items purchased from all third-party sellers, please contact the seller directly.

 

3 - Customers Outside of the EU

 

These packages may be assessed for import or customs fees, depending on the laws of the country concerned.

Customs or import duties are levied once the package reaches the destination country. For certain destination countries, TravellerStore.pt will estimate and collect an import-fees deposit during checkout. These funds will be used to pay import fees on your behalf to the appropriate authorities, when your package reaches the destination country. The estimated import-fees deposit will be displayed in the order summary in the checkout.

If an estimated import-fees deposit is not displayed in the checkout order summary, additional charges for customs clearance will have to be borne by the recipient. We have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. 

 

 

4 – Delivery and Tracking

 

Where's My Stuff?

 

To view order information go to Your Orders. You may be prompted to sign-in.

 

Your orders will be listed here along with their dispatch and delivery status. For each item you'll see a section "sold by". If your item isn't sold by TravellerStore.pt then you've purchased an item from a third-party seller on TravellerStore.pt. You'll need to contact the seller directly for support. Information is available on our website.

 

How can I track my order?

 

If your order is being delivered by a trackable method, you can see tracking information by going to Your Orders. Tracking information will be available in the order details. You may also be able to track your parcel at the carrier's website. You can find links to carriers' websites.

 

It looks like my order hasn't been sent yet. What's going on?

 

There may be factors that could be causing delay to you order, for example:

 

unforeseen circumstances beyond our control may have delayed the dispatch of your order from our fulfillment centre;

unforeseen circumstances beyond our control may have delayed the receipt of items from manufacturers or suppliers;

during the winter months adverse weather conditions may cause disruption;

your payment card may have been declined.

Please check for any notifications which we may have sent you regarding the status of your order. If you receive notification that your payment card has been declined, please check whether your payment card has expired.  If your payment card is still in date, please contact your bank directly to find out why the card has been declined; only your bank can provide such information to you.

 

The tracking for my order shows a delivery attempt but I wasn't able to  accept my parcel. What do I do now?

 

We'd recommend that you contact the carrier directly to arrange a redelivery. It may be possible to collect your parcel, if you'd prefer.

 

 

 

5 – Returns and Refunds

 

My order seems to be on its way back to the Seller. Why?

 

Your parcel may be undeliverable. To find out why parcels may be undeliverable please see our Undeliverable Packages page.

 

We're not able to resend a parcel returned as undeliverable but will refund the order in full when the parcel reaches us. If you'd still like the item that's being returned please double-check that the delivery address you entered is correct and place a new order.

 

I'm expecting delivery of a large item from you and I haven't heard from the carrier. What should I do?

 

Please ensure you have a valid daytime telephone number on your account.

 

Your confirmation e-mail listed the carrier who's delivering your order. If they haven't contacted you, we'd suggest that you contact them directly.

 

7 - Returns & Refunds

 

What's TravelllerStore.pt's returns policy?

Our return policies vary depending on the type of item you'd like to return.

 

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. 

If you returned the item to Seller`s at your own expense, and the return is the result of an Seller error, you will be refunded your postage costs when we process the return.

 

About Refunds

 

Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

 

TravellerStore.pt may determine that a refund can be issued without requiring a return.

 

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

 

We'll refund your return costs, up to our standard delivery option cost, if: 

  • you received an incorrect item
  • you received a damaged item
  • you received a defective item

 

6 – Undeliverable Parcels

 

Why is my order undeliverable?

 

Carriers may deem a parcel undeliverable for several reasons, some of which are described below:

 

Incorrect Address: If the address is incorrect or outdated, the parcel is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

 

Failed Delivery Attempts: Most of our carriers will make more than one attempt to deliver a parcel. If they're unable to successfully deliver your order, it'll be returned to us.

 

Refused by Recipient: A gift recipient who isn't expecting a gift may refuse the parcel if they believe it was sent to them by mistake. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

 

 

In rare cases, address labels may become illegible in transit. If that happens, a carrier will return the package to us.

 

What happens to undeliverable gifts?

 

The gift purchaser is refunded in cases when a parcel is returned to the Seller as undeliverable.

The purchaser will be notified by e-mail that the parcel is undeliverable.

 

When a carrier returns an undeliverable parcel to us, Seller is going to issue a full refund (including delivery charges).

 

We can't re-send parcels that are returned to us as undeliverable. If you'd still like to purchase those items, you're welcome to place a new order on our website.

 

If you have any concerns about your delivery and haven't heard from us after four weeks from the estimated delivery date, please contact us or the seller.

 

Why Does My Order Show More Than One Delivery?

 

 

Items you order from TravellerStore.ptmay sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

 

 

8 - Your Statutory Rights

 

At TravellerStore.pt we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to withdraw from the purchase of most items within seven working days.

Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. 

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg e-books) where the item has been downloaded. We regret that we also can't accept cancellations of contracts for the purchase of video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.

 

To cancel your purchase within the seven-working-day cooling-off period, print out a personalised return label for your item, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.

Please note that we can't accept returns delivered by hand.

For your protection, we recommend that you use a recorded delivery.

Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we don't receive the item back from you with the delivery slip.

You should be aware that once we begin the delivery process you won't be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).

As soon as we receive notice of your cancellation of this order, we'll refund the relevant part of the purchase price for that item together with the item's normal postage charge. We can't refund any priority, express or courier component of the postage charge.

 

9 - TravellerStore.pt /MonsLunae Service Statement

 

We promise to provide prompt, efficient, reliable and friendly service. We promise to provide the best products possible that fit the Miss BeadCo criteria: Stylish, Innovative and Practical, at great prices.

We are constantly looking for new products that will enhance your life and strive to make your online shopping experience easy and convenient. That’s why we confidently assure when you buy from Miss BeadCo you will always be pleased.

Please join our email list to get all our up dates on new products and special sales.

 

We will always dispatch next business day. If you do have an order with some urgency, please call us and we will accommodate you as best as we can. We will notify you as soon as possible if there are any problems or delays in delivery. We will answer/return all e-mails/telephone calls as soon as possible on the same day or the next working day. We encourage your feedback and will respond promptly.

 

10 - TravellerStore.pt and Third-Party Sellers Contacts

 

TravellerStore.pt:

If you need to contact us by post, please write to:

TravellerStore.pt
Mons Lunae Lda
Rua Antonio Nobre, Lote9-3A
2750-655 Cascais
Portugal

Alternatively, you can e-mail this information, to travellerstore.pt@gmail.com.

 

Third-Party Sellers:

 

Please see contacts for each Seller, use the email or phone - Portugal Country Code + 351 927 400 564.